Welcome to Help Center

VIATRIX is designed to deliver precise power assistance across a wide range of scenarios.
It reduces physical exertion by 30–40%, effectively easing fatigue from daily walking, hiking, and extended activities.
With its resistance-training mode, VIATRIX enhances workout efficiency, and it also supports professional cycling performance.
Whether for everyday mobility or fitness training, VIATRIX provides the dual benefits of reduced fatigue and improved athletic output.

The standard battery has a capacity of 50Wh, providing 1.5 to 2 hours of use (approximately 8–9 kilometers).
The extended battery has a capacity of 99Wh, offering 4 to 5 hours of use (approximately 20–25 kilometers).

VIATRIX provides multiple battery status indicators to ensure users can easily monitor power levels. Battery level check operation: With the main power switch turned on, after wearing the exoskeleton device, the user can press and hold the lower triangular buttons on both sides. The leg indicator lights will illuminate, showing the current battery status.
Red light flashing slowly: Sufficient power
Red light flashing at a medium frequency: More than half power
Red light flashing quickly: Low power
Red light constantly on: Low battery alarm
These indicators allow users to check the battery status at a glance before and during use.

Yes.
If the device voltage is lower than the reference value, the device will display a constantly lit red light and be accompanied by a "beep beep" alarm prompt. This indicates that the current battery power of the machine is insufficient. To ensure continuous operation, please replace the battery in time. If the battery is not replaced, it will continue to consume power and the assist will be reduced to the minimum or turned off.

Yes. The exoskeleton features a one-key hip width adjustment knob, allowing synchronous width adjustment (left rotation to narrow, right rotation to widen) with reference to the back scale. It supports sizes from M to 2XL, ensuring a tailored fit for different body shapes. The waist belt and leg straps are also adjustable via buckles and Velcro to accommodate various waist and thigh circumferences.

VIATRIX complies with relevant safety standards for consumer electronic devices and power-assisted equipment. It holds an IP54 dust and water resistance rating, ensuring safe use in daily environments. Its lithium-ion battery meets international rechargeable battery safety standards and includes built-in protections against overcharge, over-discharge, and short-circuits.
If you need detailed certification documents, please contact our customer support team.

Yes. VIATRIX is designed for quick and intuitive use. The wearing process is simple, the button controls are straightforward, and the indicator lights provide clear feedback.
With AI-powered gait recognition, one-touch hip-width adjustment, and Velcro straps that adapt to different body types, VIATRIX is easy for all users to get started with.

It integrates automotive-grade motors and AI gait algorithms. Sensors capture movement data, the AI controller predicts intent in milliseconds, and the motor outputs precise torque assistance synchronously—achieving seamless human-machine coordination.

Yes. The 50Wh and 99Wh lithium-ion batteries comply with IATA regulations and are allowed in carry-on luggage (checked-in transport is prohibited).
Please ensure the battery is properly protected against short circuits, avoid carrying damaged or leaking batteries, and always confirm your airline’s specific requirements before boarding.

Yes. With an IP54 rating, VIATRIX resists dust and splashes such as light rain or accidental water exposure.
It is not waterproof for submersion or heavy rain.
If the device gets wet, power it off immediately and dry it thoroughly before use.

No. VIATRIX is not a medical device and has not been certified by any medical authority. It does not meet the technical requirements for medical rehabilitation scenarios, such as precision rehab training for mobility-impaired users or pathological gait correction.
If you require support for medical use cases—such as post-injury rehabilitation or assistance for individuals with mobility disorders—please consult a qualified medical professional and use certified medical-grade rehabilitation equipment.

Designed for user-friendliness, experienced users can don and doff the VIATRIX in approximately 30 seconds.

FIT series exoskeletons are designed for a wide range of industries to enhance human performance, improve worker safety, and increase productivity.
Common applications include automotive, aerospace, railways, shipbuilding, warehousing, logistics, retail, construction, and general manufacturing.

Yes. FIT series exoskeletons are electrically assisted and powered by replaceable lithium batteries.

FIT series exoskeletons are equipped with lithium-ion batteries (126Wh, 3500mAh).
Battery last time ranges from 3 to 8 hours, depending on usage.

Designed for user-friendliness, experienced users can put on/take off the FIT series exoskeleton in just 40 seconds.

Yes. FIT series exoskeletons are designed for use in diverse environments.
With an IP54 protection rating, they are suitable for logistics, manufacturing, and both indoor and outdoor workplaces, including high- or low-temperature, dusty, and humid conditions.

The FIT series is equipped with replaceable lithium batteries that can be recharged.

With wired fast charging, the battery can be fully charged in 1 to 2 hours, minimizing downtime and ensuring quick return to operation.

FIT-HV PRO Waist Exoskeleton Robot provides 15~30kg assistance.
FIT-U PRO Upper-Limb Exoskeleton Robot provides 10~20kg assistance.

The battery is 36 V and its capacity is 126 Wh. It complies with IATA regulations for lithium batteries; however, airline policies may vary.
Please confirm with your airline before traveling.

The key differences between the FIT and PES series lie in power type, application scenarios, and intelligence level.
• Power assistance:
The FIT series features electrically powered intelligent assistance, while the PES series relies on mechanical energy storage.
• Weight and portability:
The PES series is lighter and more portable, making it suitable for narrow spaces and fire-sensitive environments.
• Intelligence:
The FIT series supports WiFi modules and real-time data interaction.
The PES series uses a purely mechanical structure, offering simple and eliable operation without power.
• Application scenarios:
The FIT series is ideal for high-intensity industrial tasks such as long-duration lifting and frequent bending.
The PES series is designed for light-load applications such as daily activities, harvesting, and light lifting.

When not in use, turn off the power, remove the product, and store it in a dry, well-ventilated place.

The PES series is based on a mechanical energy storage drive design.
It operates without electrical power, delivering lightweight, efficient, and reliable assistance.

PES series exoskeletons are suitable for industries such as airport ground handling, wind energy, construction, automotive manufacturing, and emergency rescue operations.

Yes. PES series exoskeletons can be used outdoors and in damp environments.
The soft padding and wearable components are removable and washable for easy maintenance.

Yes. PES series does not rely on electrical components and is suitable for hot or fire-sensitive environments where powered devices may not be preferred.